Fix Bluetooth problems on Android (2023)

If your car or Bluetooth accessory isn’t connecting to your phone, try the solutions below.

Important:Some of these steps work only on Android 8.0 and up. Learn how to check your Android version.

Step 1: Check Bluetooth basics

1. Turn Bluetooth off and then on again. Learn how to turn Bluetooth on and off.
2. Confirm that your devices are paired and connected. Learn how to pair and connect via Bluetooth.
3. Restart your devices. Learn how to restartyour Pixel phone or Nexus device.

Step 2: Troubleshoot by problem type

Can't pair with car

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Step 1: Clear devices from your phone's memory

1. Open your phone's Settings app.
2. TapConnected devicesPreviously connected devices. If you don't see "Previously connected devices," tap Bluetooth.
3. If you see devices you're not currently using, next to each device name, tap Settings ForgetForget device.
4. If you paired your phone and carbefore, next to your car's name, tap Settings ForgetForget device.

See Also

Connect through Bluetooth on your Android deviceHow to Fix Bluetooth Devices Not Showing in Device Manager for WindowsFix Bluetooth problems in Windows

Step 2: Clear phonesfrom your car's memory

To clear phonespaired with your car, follow your car's manual.

1. Clear any phonesyou're not currently using.
2. If you paired your phone and carbefore, clear your phone.

Step 3: Refresh the devicelist, then pair

To learn whetherto pair from your phone or car, check your car’s manual.

• Pair from your phone

  1. Check that your car is discoverable and ready to pair.
  2. Open your phone's Settings app.
  3. TapConnected devices. If you see"Bluetooth," tap it.
  4. TapPair new deviceyour car's name.

• Pair from your car

  1. Open your phone's Settings app.
  2. TapConnected devices.If you see "Bluetooth," tap it.
  3. Keep this screen open.
  4. On your car's list of devices, pick your phone's name.
  5. If asked, checkthat the PINs shown on yourphone and car's screens match.
  6. TapAllow access to your contacts and call history.
  7. Tap Pair,Accept, orConfirm.

Can't pair with accessory

Can't pair withWear OS

• If you're pairing your watch with your phone for the first time, try these troubleshooting steps.
• If your watch keeps disconnecting from your phone, try these reconnection steps.

Can't pair with other accessories

1. Check that your accessory is discoverable and ready to pair.Follow the instructions that came with your accessory.
   • Often, you'll see a blue light on an accessory when it's ready to pair.
   • You must connect some accessories, like folio keyboards, to your phone or tablet before they can pair.
2. Refresh your accessory list.
   1. Open your phone's Settings app.
   2. TapConnected devices. If you see"Bluetooth," tap it.
   3. Tap Pair new deviceyour accessory's name.
3. If your accessory needs a passcode and you don't have it, try 0000 or 1234 (the most common passcodes).

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Can't hear music

Important: Not all cars can playmusic by Bluetooth. If the problem is with a car, checkthe car's manual.

1. Checkthat thevolume is up on your phone and car or accessory.
2. Check that other devices paired with your phone aren't playing the music.
3. Check that Media audiois turned on:
   1. Open your phone's Settings app.
   2. TapConnected devices.If you see "Bluetooth," tap it.
   3. If you see Previously connected devices,tap it.
   4. Next to your car or accessory's name, tapSettings .
   5. Turn on Media audio.

Can't make or get calls

Important: Not all cars can make or get phone calls by Bluetooth. If the problem is with a car, checkthe car's manual.

1. Check that other devices paired withyour phone aren't getting your calls.
2. Turn on Phone audio:
   1. Open your phone's Settings app.
   2. TapConnected devices. If you see "Bluetooth," tap it.
   3. If you see Previously connected devices,tap it.
   4. Next to your car or accessory's name, tap Settings .
   5. Turn on Phone audio.

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Related resources

• Connect via Bluetooth
• Share a mobile connection via Bluetooth

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